When someone calls 911,
the system has to be ready.
NextGen911 helps public safety agencies, counties, and municipalities transition to modern, IP-based emergency communications. Text-to-911, video-to-911, ESInet routing, and more. For communities that can't afford to fall behind.
Standards
NG911 Aligned
Built around FCC Next Generation 911 standards: IP-based, interoperable, and location-accurate.
Modalities
Text & Video 911
Enable text-to-911 and video-to-911 so residents can reach help the way they communicate today.
Infrastructure
ESInet Ready
Modern IP-based emergency routing through ESInet, replacing legacy PSTN dependency.
Access
Any Community
From large urban PSAPs to rural 911 centers, scalable NG911 technology for communities of every size.
What We Offer
Beyond the phone call. Beyond the dispatch.
Eight categories of NG911 services, each designed to help public safety agencies modernize how communities reach emergency help.
Text-to-911
Enable residents to reach 911 via SMS when a voice call isn't safe or possible. Text-to-911 capability is an FCC priority and a growing expectation from the public. We help agencies get there.
- SMS-based emergency communications
- Quiet contact for domestic or active threat situations
- Photo and multimedia message support
- Integration with existing PSAP workflows
- FCC compliance alignment
Video-to-911
Live video streaming from a caller's device to the PSAP gives dispatchers real-time situational awareness before first responders arrive. A major step forward in how communities respond.
- Caller-initiated video streaming to dispatch
- Real-time scene visibility for dispatchers
- Works on standard smartphones, no app required
- Compliant with NG911 multimedia standards
- Recorded session support for incident documentation
IP Call Routing & ESInet
The Emergency Services IP Network (ESInet) replaces legacy analog 911 routing with modern, resilient IP infrastructure. We partner with certified providers to help agencies make the transition.
- IP-based emergency call routing
- Geo-routing to the correct PSAP jurisdiction
- Redundant, survivable network paths
- Legacy PSTN interconnect during transition
- Compliant with NENA i3 architecture standards
Next-Gen Location Services
Precise, dispatchable location is the most critical piece of data in a 911 call. NG911 location services deliver floor-level indoor positioning, RALoS, and Hybrid Location to dispatchers automatically.
- Dispatchable location for indoor emergencies
- RALoS (Routing Allowed Location for Services)
- Hybrid Location combining GPS, Wi-Fi, and cell data
- Kari's Law and RAY BAUM's Act compliance support
- Integration with existing CAD platforms
MLTS & Campus 911 Compliance
Multi-Line Telephone Systems in hotels, hospitals, universities, and office buildings are now required by federal law to comply with Kari's Law and RAY BAUM's Act. We help organizations meet that obligation.
- Kari's Law direct-dial 911 compliance
- RAY BAUM's Act dispatchable location requirements
- On-site notification system integration
- Audit and gap assessment services
- Ongoing compliance monitoring support
NG911 Consulting & Migration
Transitioning from a legacy 911 system to a full NG911 architecture is a multi-phase process. We guide agencies through assessment, planning, vendor selection, and phased rollout.
- Current-state 911 infrastructure assessment
- NG911 readiness gap analysis
- Technology vendor evaluation and selection
- Phased migration planning
- FCC and state 911 funding guidance
CAD & Data Integration
NG911 generates richer data than legacy systems. Integrating that data with Computer-Aided Dispatch, records management, and first responder mobile tools is where the real operational gain happens.
- NG911 data feeds into existing CAD platforms
- Structured incident data and multimedia logging
- First responder mobile data integration
- Real-time situational awareness dashboards
- Inter-agency data sharing across jurisdictions
Training & Ongoing Support
Technology is only as good as the people operating it. We provide dispatcher training, supervisor certification prep, and long-term support to ensure NG911 tools are used to their full potential.
- Dispatcher and telecommunicator training
- APCO and NENA curriculum alignment
- Supervisor-level NG911 operations certification
- Ongoing system health monitoring
- Dedicated point of contact for partner agencies
Who We Serve
Every community deserves modern 911.
PSAPs & 911 Dispatch Centers
The primary audience for NG911 services. We work with dispatch center directors and technology coordinators to evaluate and implement modern emergency communications systems.
County & Municipal Government
Counties and municipalities that operate or fund 911 centers are responsible for NG911 transition. We help local government leaders understand their options and obligations.
State 911 Authorities
State 911 coordinators overseeing statewide ESInet deployment and NG911 funding programs benefit from a partner who understands both the technical and policy dimensions.
Healthcare & EMS Systems
Hospitals, health systems, and EMS agencies with their own emergency communications infrastructure need NG911-aligned tools for coordinating first responder dispatch.
Universities & K-12 Schools
Educational institutions operating multi-line telephone systems are subject to Kari's Law and RAY BAUM's Act. We help schools achieve and maintain compliance.
Large Campus & Enterprise MLTS
Hotels, office campuses, and large commercial facilities with MLTS telephone systems have federal compliance obligations for direct 911 access and dispatchable location.
First Responder Fleet Operations
Law enforcement, fire, and EMS agencies operating mobile communications platforms benefit from NG911-integrated CAD and data tools that put more information in responders' hands.
Rural & Underserved Communities
Rural counties and tribal nations often have the most to gain from NG911 — and the most barriers to getting there. We bring the same quality of service to communities of every size.
Standards & Compliance
NG911 is built on
serious standards.
Next Generation 911 isn't just a technology upgrade. It's a federally guided, standards-driven transition that touches every layer of emergency communications. We know the landscape.
NENA i3 Architecture Standard
National Emergency Number Association
The NENA i3 standard defines the core architecture of Next Generation 911 systems, including ESInet design, functional elements, and data interchange. Our technology partners operate within this framework.
APCO Standards Aligned
Association of Public-Safety Communications Officials
APCO International sets the operational and training standards for public safety communications professionals. The solutions we bring to market align with APCO best practices for dispatcher workflow and system performance.
FCC NG911 Ready
Federal Communications Commission
The FCC has set enforceable mandates for Text-to-911 availability and NG911 transition timelines. The services we partner on are designed to help agencies meet and exceed FCC compliance requirements.
Kari's Law & RAY BAUM's Act
FCC Multi-Line Telephone System Rules
Federal law now requires MLTS operators in hotels, hospitals, universities, and office buildings to enable direct 911 dialing and provide dispatchable location. We help organizations navigate these requirements.
Public Safety Grade Infrastructure
Mission-Critical Communications Standards
Emergency communications infrastructure must meet public-safety-grade reliability standards: redundant network paths, failover routing, and survivability under disruption. Our partners are built to those specs.
GIS & Geospatial Data Standards
NG911 Location & Spatial Data Requirements
Accurate 911 routing depends on authoritative GIS data. We support agencies in building and maintaining the geospatial data layers required for precise PSAP geo-routing and dispatchable location delivery.
Why NextGen911
NG911 transition is complex.
Your guide shouldn't be.
We are not a technology vendor. We are a trusted partner that helps public safety agencies evaluate, procure, and implement the right NG911 solutions for their community, jurisdiction, and budget.
One partner for the full NG911 stack
Text-to-911, video-to-911, ESInet routing, location services, and consulting — rather than managing separate relationships for each, NextGen911 coordinates all of it through a single point of contact.
We understand public safety operations
NG911 isn't just an IT upgrade — it changes how dispatchers work, how calls are routed, and how communities reach help. We bring that operational context to every engagement.
Proven technology, careful deployment
We partner with established NG911 technology providers who have real-world PSAP deployments behind them. Not pilots. Not demos. Operational systems in communities like yours.
Sized for any community
Whether your agency handles 50,000 calls a year or 5 million, the NG911 transition process has the same regulatory requirements. We help communities of every size navigate it without getting lost.
Support from planning through go-live
Assessment, vendor selection, procurement, training, and post-launch support — we stay engaged across the full lifecycle of your NG911 project, not just the sale.
Built for where 911 is going
FCC mandates, NENA standards, and state 911 authority requirements continue to evolve. We stay current so our agency partners don't have to become NG911 policy experts just to keep pace.
Who we work with
NextGen911 serves the agencies and organizations responsible for emergency communications infrastructure. That includes county and municipal 911 centers, state 911 authorities, large campus operators subject to Kari's Law, and healthcare systems managing their own emergency response networks.
If you are responsible for how emergency calls are routed, answered, or dispatched in your jurisdiction or organization, we are built for you.
Our brand family
NextGen911 is part of a family of safety-focused brands, each purpose-built for a specific market:
Get in Touch
Let's talk about
your 911 system.
Tell us a bit about your agency, jurisdiction, or organization and what you're trying to accomplish. We'll get back to you quickly. No long sales pitch, just an honest conversation about whether we're the right fit.
Modern emergency communications infrastructure for communities that depend on it.